Friday, June 8, 2018

What Went Wrong?

Every once in a while it’s interesting to drop by the “Autopsy” website and take a look at some of the entries in their collection. The last time I was there the site as just over 100 entries; these days they’re up to 160 and still growing. If you have any interest in how entrepreneurial projects fail – and why they do, even when the idea behind them seems brilliant – you owe it to yourself to take a look at some of the stories here, and the liked articles that explain them. If you’re considering starting up your own business, regardless of your concept or area of interest, I’d have to say that you owe it to yourself, your business partners, your investors, your vendors, your customers, any anyone else who can be even tenuously considered a “stakeholder” in your venture…

Some of the entries in the “Reason for Failure” column are more predictable than others. The site isn’t searchable – it’s just a basic spreadsheet, really – so I can’t give you an exact tally, but the most common problem seems to be poor or insufficient capital at the start of the project. It’s really difficult to estimate the costs or durations of tasks you’ve never done before, and even if you are an experienced entrepreneur there is still a very strong motivation not to borrow (or raise) more money than you will be able to pay back, or allocating too much of your product’s service life to the development phase. I would point out, however, that leftover funds can be invested in any number of useful ways, including paying down the company’s debts – and no one will mind if you launch early, but going too long without generating revenue will kill any company…

Almost as common on the list are variations on the theme of marketing failure. In some cases, it might be because the product is too innovative and the founders underestimated the time and effort needed to create a market for something that has never existed before. In other cases, it might be because there were already too many competitors in the market, or because the number of customers who could possibly want/use the product was just more limited than the output of the firms trying to provide the product. And there is a definite mixture of products that no one could possibly want, products that could not be produced at any price people would be willing to pay, and business models where the cost of acquiring customers was higher than any realistic amount of sales that could be made to those customers…

Product concept failure also comes up a lot – some of the entries just say things like “product failure” or “complex and buggy product,” while others lament “crappy business model,” “focused on engineering first & customers second,” “too much time building it for ourselves & not getting feedback,” and “lack of product-market fit, and everything else in between.” And then there are the entries that don’t offer details (you’d probably have to read the linked article about the project) but which speak to the life of an entrepreneurial start-up, like “We were naive idiots,” “people really didn’t really LIKE anything about our product,” and “technical co-founder quit & pulled the code out from under me.” Some things really are harder than they look, after all…

This isn’t the only place on line that you can find such stories, of course. Just about all of the crowdfunding sites have pages about projects that did not succeed in getting funded, and stories about companies that did get funding but failed anyway. There are also a huge range of business database services that can give you both the narrative details and the financial information about some of these unfortunate stories, if you’re willing to subscribe or if you can get access to a research library that already does. I’m not suggesting that it would be possible to find examples of any type of business venture you were considering launching and review the ones that have already failed, or that doing so would automatically enable you to avoid making the same mistakes. As a business instructor, however, I can tell you that I could put together an entire class on entrepreneurial business failures directly from the Autopsy website and the hotlinks available there – and if they ever let me teach entrepreneurship I might do just that. I’m also suggesting that if there are examples available of companies that tried to do exactly what you are trying to do and failed, and you don’t at least go and look for those examples, you won’t need to be mocked by scruffy bloggers like me in order to feel like an idiot…

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