In the case of one young boy from New York, it would appear
that law enforcement has already done some of that for me. You can pick up the
story from the local CBS affiliate station if you’d like, but what they are
reporting is that a woman in East Garden City, New York, has been arrested for
leaving her seven-year-old son unattended at the Lego store in their local mall
while she went shopping. After 90 minutes or so the child became frightened,
and the store manager called security, who in turn called the police. Persons
familiar with the case are quoted as saying that the mother thought there were
store employees who looked after children playing in the store, despite the
fact that Lego stores do not offer that service, there is no designated play
area, no release forms to sign, no one to take responsibility for the children,
or indeed, any reason to believe that anyone would be watching out for a child
left alone…
Now, I’m fairly sure that some people reading this blog (assuming
anyone reads this blog) are going to have trouble with my comparing a parent
abandoning a child in order to go shopping at the mall to parents who follow
their children around constantly but refuse to discipline them for any reason.
After all, one of these behaviors is considered neglect, while the other is
considered over-protective or obsessive, depending on your point of view. But
in addition to spending decades as a childless bachelor, I’ve also spent a
number of years now as a college instructor, and I am telling you that neither
of these parental behaviors are doing the children any favors. Although, to be
fair, anybody who has had to deal with teenagers, college students, or
entry-level employees in the last decade or so could tell you the same thing…
As usual, I’m going to leave the moralizing about this topic
to people who are better qualified, and just point out that both ends of the
spectrum are problematic from a business standpoint. Nobody wants to deal with
entitled employees who believe that they should be given lavish rewards for
doing exactly what they please – because that’s what their parents always did.
At the same time, no one wants to deal with parents using our place of business
as a free daycare center because they can’t be bothered to take care of their
own children. And since we can’t influence how people raise their children, we
will have to work on this from the other end – by establishing clear and
explicit performance standards, writing company policies that require
accountability as well as performance, teaching business classes that encourage
discipline and teamwork, and rewarding employees who live up to those standards…
And when absolutely necessary, calling the police and having
the courage to risk legal action, criticism from Monday-morning quarterbacks,
and reprimand from higher management ranks when we report some idiot for
leaving innocent children in dangerous situations…
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