Regrettably, it would appear
that this is exactly what Bank of American has been doing over the last year,
however. You can pick up the original story from the Sacramento Bee website, or
take a look at the American Banker magazine article about the backlash if you’d
like to. The really bizarre aspect of these actions, at least from where I’m
sitting, is that the Bank has been claiming that there have been no changes to
any of its policies regarding consumer accounts, and they have been requiring
exactly the same documentation for decades now. That is, the claims are bizarre
because some of the affected customers have been doing business with B of A for
decades, and there has never been any problem with their accounts until now…
We should probably note that
there is no legal requirement that you must be a U.S. citizen to open or
maintain a bank account in this country. You could understand why the bank
might be having problems with someone who was using one of their accounts to
commit a crime, or even using the funds in one of their accounts to finance
criminal activities, but the only “crime” being alleged here is that the
account holders may not be U.S. citizens. Moreover, given that banks make most
of their money through commercial loans, in which they are using their
depositors’ funds to earn interest from other parties, any action that annoys
and offends people enough to make them close their accounts and change banks
would make no financial sense even if those people were committing a crime…
I don’t believe that Bank of
America has done anything quite as spectacularly stupid in recent years as,
say, United Airlines having a passenger violently dragged off of an airplane
because they had decided to give the seat he was already sitting in to a
deadheading crew member, or Wells Fargo opening millions of fraudulent customer
accounts. But stunts like trying to foreclose on people who never had a
mortgage with them in the first place, ignoring court orders to compensate
people for idiotic illegal foreclosures, and playing fast and loose with
Federal fair lending laws have not given B of A the best public reputation. In
fact, the only thing I can think of off the top of my head that would be worse
would be implementing a blatantly racist and apparently opportunistic policy
that wouldn’t net them any additional money even if it was successful…
There’s a great tradition in
this country known as “voting with one’s feet,” where people will stop doing
business with a company that they feel is behaving in a way so stupid, greedy,
bigoted, and fraudulent that it isn’t safe to maintain that business
relationship – or just maintaining business practices that annoy them more than
changing banks would. Bank of America may believe that they are “too big to
fail,” but considering what happened the last time someone started implementing
criminal business practices based on that belief, now might be a good time to
sell off any stock you have in the company – and move your accounts to another
financial institution, before this one goes under or just freezes your funds…
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